1) first you have to punch in your card info two times before just repeating it a person who can actually help.
2) second, they cannot transfer prescription from the pharmacy. Aetna's mail order pharmacy can. Express scripts doesn't want your business.
3). Even the survey after the call is bad. Every question has a different scale to rate them on. Who rates on a scale of 0-10? Why? 1-10 not good enough?