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I placed a huge order yesterday ($500) and the payment went through on their website. I even got a payment confirmation email from them. Couple hours later, I got another email saying the payment wasn't successful and that I need to pay again. But when I checked my credit card history, it has definitely been charged for the amount. Reached out to their customer service (online chat) but the person barely speaks English and has not been responsive at all. If I don't receive an explanation from them today I am going to request a chargeback and stay the hell away from this place forever.
Phoebe L.'s review of SHEIN earned 3 Very Helpful votes
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Empty.
Hello,
Sorry for any inconvenience we have brought you.
In fact, we really haven't receive your money. The bank said that you have a risk of pay for the money, so you haven't pay for successfully.
The bank will refund the money to you several days later.
Please don't worry.
Please feel free to contact us with this email: dispute@sheinside.com
Nice day