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I was forced to cancel a booking due to an injury and the owner didn't want to refund any money. I contacted customer service, filled out a complaint and within hours I received a rating review, before they even had time to contact the owner. Nothing resulted and the bottom line is that VRBO is responsible for nothing. I paid by check but perhaps should have used a credit card to get charge back credit. The owner has my money and I have no recourse unless I decide to contact an attorney. BEWARE!
Phillip C.'s review of VRBO earned 2 Very Helpful votes
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