Philishia D.

I booked a get away to the red rock resort through groupon in May of 2014. In June I cancelled the trip because my fiance at the time didn't want to stay in the desert after we were married on July 5,2014. I called groupon they told me they would refund it in groupon bucks. I decided immediately I didn't want 960.00 in groupon bucks. So, I called right back and requested it be refunded to my debit card on file they said ok. THey sent me a email stating they refunded my money but to my disbelief they deposited my money to a old account and the card wasn't even on file anymore. I was baffled why would they do that. So this began the phone tag, emails, repeated request and its been over 2 months and I still don't have my money. D ((this is only a few emails just to give you a idea of how inconsiderate groupon reps are, they are worst over the phone)) The fact that they stole my money cause me to have to change some of my wedding plans and boy was I not happy!

Ms. Pissed at Groupon

Hello,
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Carla R, Jul 03 07:33 AM:
Hey Philishia,
Glad I could help. Please let me know if I can be of further assistance.
Take care,
Carla R
Groupon Customer Support

Phlowa, Jul 02 05:58 PM:
Thank you I will contact my bank again.

Carla R, Jul 02 03:59 PM:
Hi Phlowa,
I'm very sorry for the inconvenience.
Your refund was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number.
Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund.
If the bank is unable to get the refund to you, they may refuse the refund and return the money to Groupon. In this rare case, it could take up to 30 days for the money to be returned, depending on your bank. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.
Thank you for your patience and understanding.
Regards,
Carla R
Groupon Customer Support

Phlowa, Jun 30 04:11 PM:
Hi
I have explained this 8x
I had a refund sent to my closed bank account. The bank told me that the money was never sent to my account. I was told from a customer service agent that the money was deposited to my closed account last monday. My old bank said a deposit was never attempted by Groupon. I need to know where my 960.00 dollars. I don't know what the process is but I feel like my money was stolen. I told several people at groupon that I am getting married July 5th and the 960.00 was needed to pay for my wedding and honeymoon. This is a very big inconvience. I need someone to call me and clear up this situation, I am also seeking my funds to be returned in a paper check as I know this can be done by you!

Angela M., Jun 30 11:40 AM:
Hi Philishia,
Sorry for any trouble! Your refund processed successfully on 06/23 to the card ending in xxxx. It should appear on your statement as a refund from Groupon, Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
Angela M.
Groupon Customer Support

Santhosh Yadav, Jun 28 12:04 AM:
Hi Philishia,
Thanks for your email regarding Groupon Getaways. I'm sending your information along to a customer support representative on our Getaways team.
Thank you for your patience they will be in touch soon!
Regards,
Santhosh
Groupon Customer Support

Phlowa, Jun 28 12:02 AM:
Earlier this week I cancelled a hotel reservation at the Red Rock Resort. My 960.00 was refunded to a bank account that isn't active. I relocated to a new state that does not have that banking branch. I am getting married in 1 week and I explained to 5 different customer service reps that I need my money in order to pay for my wedding cost. No ONE HAS HELPED ME. MY BANK SAID THE MONEY ISN'T THERE BECAUSE THE ACCOUNT IS CLOSED IT HAS REVERSED BACK TO GROUPON. I WOULD LIKE TO KNOW WHERE MY MONEY IS AND IF I CAN GET IT REFUNDED TO ME IN A PAPER CHECK asap. My wedding plans are dependent upon me receiving my money back!

So as you can see BETWEEN GROUPON AND CHASE BANK I HAVE NOT RECEIVED MY 960.00. I AM COMPLETELY LOST ON THE NEXT STEPS TO TAKE.