- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered flowers for my girlfriends birthday. It was almost 5pm so I used the chat to see if they were delivered. I was told they were on the way to her house. They were never delivered. They finally arrived a day later, wrong flowers, dying roses, and a piece of paper a a birthday card. I was told I would get a full refund and still have not received it. This has not been 10 days and I keep getting told thAt they are looking into the issue. I spoke with a manager that barely speaks English and was told I would have an answer in 48hrs, that was 2 days ago and still nothing. I WANT MY REFUND!
Tip for consumers:
Poor customer service if you have any problems. 100% satisfaction is not guaranteed
Philip H.'s review of PickupFlowers earned 2 Very Helpful votes
philip hasn’t received any thanks yous.
philip doesn’t have any fans yet.
philip isn’t following anybody yet.
Empty.
I paid a premium for flowers to be delivered to my mum the day before Mother's Day....
Scam! Don't use them! Would give zero stars if I could! I've been calling and emailing and trying...
Dear Philip,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: betty@pickupflowers.com or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com