I ordered a press release. Order was ignored. I emailed support and was told that the writers can decide if they want to accept or reject assignments. I thought it was canceled due to the response of support. I had the order fulfilled by another company. That release was published and distributed. 63 days later, textbroker fulfilled the original order. 63 days! I went to close my account but they have a no refund policy. I've found better writers on craigslist.