Pete V.

Terrible customer service. Everything is fine until you have a problem. I purchased an expensive pair of Bauer inline skates from them. The outsoles cracked during the warranty period. I sent them pictures, but they told me I would have to send the skates to them to determine if they would be covered under warranty, and if not, I would have to pay return shipping. I wasn't happy, but I was confident they would be covered under warranty so I sent the skates in following their return instructions to the letter. When they received the skates, they agreed they would be covered under warranty. Then they told me I would have to pay $100 because I didn't send in the original wheels. I told them the original wheels were worn out and long gone, but if their instruction had mentioned anything I would have sent an old pair. They insisted that I had to pay $100. Then the supervisor tried to tell me they needed to send the skates back to Bauer with wheels. They don't send anything back to Bauer, Bauer gives them a credit on their purchases to cover warranty returns. So the money is basically coming from their bottom line and they will do whatever they can to keep it. I have spent thousands of dollars at this store and this was my first problem. Needless to say, they won't be getting any more of my business.