Been a client of you for 15 to 20 years
The following happened.
Lost my internet.
Called your office and I get someone on the phone with an accent plus me being over 80 and hard of hearing. I couldn't understand a thing she was asking.
My daughter called for me, apparently I had underpaid my bil by $11 and you closed my internet after all these years and never missed a payment.
Bad public relations
Yours truly
*******@execulink.com