Peter P.

I phoned six months back to cancel due to me not doing that part of my business anymore as me and my wife had started fostering two young children and I couldn't maintain the level of work, I was told I was in a contract and I said but I have done the 12 months agreed and then was told it had renewed, I said ok when can I cancel the lady said she would put a do not auto renewal on the system, I contacted today to say I have made my last payment could I check that the cancellation has happened to be told that it had auto renewed for another year, I said if that was the case why hadn't o received notification of that they replied with I can send it now, I said I had never missed a payment for two years and I will not be continuing with them.
I can't believe that in this present situation with people's finances that companies like this can continue to function, very disappointing.

Tip
Contact trading standards and citizens advice, both very helpful and keen to stop this happening