Customer support was straight forward and honest. I just cannot justify a 60 cent bid cost when the bid price jumps only 1 cent at a time. Example: I win an item for a bid of $1.00. There were only two bidders on this auction. I therefore had a total of 50 bids x 60 cents per bid means this auction actually cost me $31.00. $30.00 for bids plus the $1.00 for winning the bid.