penny j.

On 16th December I ordered a selection of goods from ASOS for our daughter for Christmas. It is now 3rd January and I have not received the goods. Hermes are the carrier apparently. I have been corresponding with ASOS for two weeks now and have received numerous flowery placating emails apologising for the lack of delivery and constantly assuring me that they will find out where the parcel is. They now say it was left 'in a secure place' on 30th December and if I can't find it I should ask all my neighbours if they took it in. No one has signed for a parcel from Hermes, no one from Hermes has ever contacted me about delivery in spite of having my mobile number and I didn't give instructions for the parcel to be left in a secure place either. I do not believe I will ever receive these goods, and ASOS have refused to refund me because 'it is not their policy to give refunds while goods are in transit'! DO NOT USE THIS RETAILER!