I'm sad to write it, but I don't know why they bother pretending to be helpful when they're not. I received some of what I ordered, but whoever packed the box left the bottle of mold cleaner open during shipping which means it completely emptied during shipping. The box reeked as did the entire contents of the too large box, which was packed in a careless and unprofessional manner. The few items I received were loosely put in the bottom of the box with wads of crumpled newspaper placed on top. Nothing was individually wrapped. They were extremely slow to respond to emails, and when they did, they were laden with apologies and promises. They used to be a reliable company when I ordered from them twenty years ago, but no longer.