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Pennie K.

Contributor Level

Total Points
81

1 Review by Pennie

  • NoMoreRack

11/15/13

I had ordered several items from them and although the items I purchased were cheaply made and not worth the price they charged me, let alone the price they claimed they were worth, at least I got them, then the trouble began I ordered a dvd recorder, and no where in the description did it say that the item was refurbished which I was, which I wouldn't mind if it were as if new and everything included. First I had problems with shipping took them well over a month to get me the item, after contacting them several times, the always give you the same pat answer, oh we are so sorry for your trouble, and apologize for any inconvenience and rest assured they are working hard on solving your issue. Well as I said the item did finally arrive, but there was any a/v cables which is a small thing, but also there wasn't a remote, and this dvd/ recorder couldn't be used without one because there are very few buttons on the recorder itself everything is done with the remote. I contacted them and got the same answer as always they're sorry, and would contact their supplier, and would get the problem fixed. Well months after emails and calls and arguing with cus serv. Reps, I finally cut my loses and gave up. I had to buy a remote which cost me over 40. For the remote and shipping, because this dvd. /recorder was discontinued and the remote had to be made by Toshiba. Anyway so they deal I thought I was getting was no deal, yes the dvd/recorder worked but it was after all refurbished and with the price paid for the remote and the a/v cables and the dvd/recorder itself I could have bought a new one. I believe this site to be a scam you may order and get what you want, and at a reasonable price and then again you may not. I know I never plan to order from them again, and have told everyone I know not to order from them. And when I tried to post a review on their facebook page, they somehow banned me from the page, and just for being honest and warning people not to buy from them.

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Vincent D. – NoMoreRack Rep

Hi Pennie K.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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