Pedro C.

My bank limits me to 3000.00 a day and normally at any other casino in the states after midnight the bank card will reset itself but not tonight. I tried to pull another 1000.00 dollars twice but the request was declined. No big deal I never got that money, well guest services locked my card saying I owe them that money when I never received that 2000.00 again it was declined.
I don't understand why the lady doesn't get it, I will go back down there this afternoon after all the charges post on my account from the bank.
One of the head guys from the casino was at guest services laughing at me trying to explain my situation to the lady.
That's enough to make anyone angry, it's definitely not customer service and I guess being a platinum customer means very little especially dropping 10-20k at the casino twice a year on Carnival