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I wish I found this site sooner and read the reviews. I experienced the exact same thing! Must be a very small
Company with one or two employees. I ha e sent probably 25 emails trying to get my money back from a return and then they finally responded after two weeks or so and gave me a store credit for $103 dollars! Now I have to go back and forth some more to try and get them to credit my card. I will never ever order from
Them again they are a joke and unless you want to waste your time don't order from them!
Tip for consumers:
They are horrible
Products used:
A off the shoulder dress customer service is awful
If we could leave less than 1 star we would, BUYER BEWARE this company as a whole is beyond awful! Oh, they are great once you walk in the door but once you pay and receive the furniture it all goes rapidly down hill. We have had our sectional for ten months and another spring just broke and flew out of the furniture. It is complete garbage and you have zero recourse. They push you to their "comfort care" which is one man who is rude. They also have to order parts. If you try to talk to corporate about the extremely low quality of their furniture they raise their hands and say talk to the store you bought it from. The store says to contact Comfort Care and around and around it goes. So many better quality stores in our area. Don't make the mistake we did
**The pictures show the recliner that won't stay down because the spring literally flew out from underneath the furniture. We have a collection of nuts and bolts from this piece of junk after spend thousands on it
Tip for consumers:
Do not shop at this store. You will regret it
You'll never get to use the 365 day rerun policy The company is located in New Zealand and it costs almost as much as any of the products to return from USA. Buyer beware, unfortunately I learned the hard way!
Tip for consumers:
Don’t buy if you’re anywhere other than New Zealand. You won’t be able to afford the $35+ shipping for a $60 product.
Products used:
None
Peb B.'s review of Cabana Life earned 2 Very Helpful votes
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All dresses are very long. None of the dress descriptions list the lengths, so I'm sure you are...
I ordered a dress and returned it to Cabana. I paid Cana a with my debit card They said they paid...
Hi Peb B
Thank you for your review. I notice you have already spoken to us this morning via email.
As advised, by our Customer Service Representative earlier today; our Money Back Guarantee is clearly stated on our website.
https://www.xtend-life.com/pages/no-risk-guarantee
This page then takes you to our Refunds page, which states:
Not 100% happy with your purchase from us?
Send it back within 365 days (a full year) of the purchase for a full refund. Xtend Life does not want you to have any product from us that does not fully meet or exceed your expectations. When requesting a refund, the cost of shipping the items back is the responsibility of the customer not Xtend-Life.
If you need to return a product for any reason - we make it easy for you. You can either call us on any of our contact numbers or you can email us with the details at refunds(AT)xtend-life(DOT)com.
There is only one condition to our policy, we will only refund one opened bottle or tube of each product. So if you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one. Any product you are requesting a refund for must be returned to us irrespective if it is empty, opened or unopened.
The following information is required to help speed up the processing time:
Your name
Order number (this is the number that you receive on both your email confirmation and the invoice which comes with the product)
Product name(s)
Product batch number and expiry date
Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us, however it is not required.)
Any other details which you think could be helpful (again, this is optional).
Our customer care staff will contact you within two business days of receiving your email. Once we have received this information, we will then issue you with a return authorization number so that the requested refund / return can be processed as quickly as possible.
When a refund is processed, the only deduction is towards the original shipping costs, whether or not this was invoiced originally. We do not make any other deductions. If the requested refund only covers part of your purchase and the products retained still have a value of $60 or more we will waive that deduction.
If you have any questions on any issues, please don’t hesitate to call or email us at any time. For our contact details, please
Click here._____________________
We have customers all over the world, that if and when they choose to send back their product; for whatever reason; they pay the postage to claim their refund. You can send the product back the slowest way possible; although we always recommend ensuring that the return shipping has tracking.
This refund is still open to you and you have 365 days from the date of purchase to return these goods. Please ensure it arrives to us before the 365th day is reached.
I am sorry that you were unable to enjoy the benefits of these exceptional products and that you are not happy with our Refund/Returns policy but I think you will agree that we are very transparent in our explanation of said policy.
In good health
Tracey Thomson
International Customer Relations Manager