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Always be prepared to lose money when buying from Creation Watches. They offer low prices but poor customer service. Even if they send you a faulty watch, they will refuse to pay for return shipping costs.
I bought a Seiko SRPB39K1 with an automatic movement that can be hand wound, but the crown would not wind the watch. I had to return the watch at a cost of $30 AUD. I wanted a replacement but none were available. Creation refunded the purchase price but still left me $30 out of pocket.
Be aware of their conditions before you give them your money.
Pleased with my purchases. Great customer service. Had one issue, which was resolved immediately to my satisfaction. Can be expensive but there are regular discount campaigns. Overall - very good.
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Creation watches has very poor customer service. They are a bunch of crooks and liars who are...
Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day,...
Dear Paul,
We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally