The Company Does not respond to email. Steebar.com and penmakingsupplies.com are one and the same company. Neither company website responds to email. The same phone number is listed. I had two items on backorder and out of the two one got sent to me; however, now the other item the same day went off backorder on my order detail page. Never got the other item for 29.99. Now I don't hear from them. Based on other reviews I am starting to think this is how the individual makes big bucks. Already charged my card but never sends it.