Paul m.

After renting my 5000 square foot residence in Half Moon Bay, Ca to a person claiming to have 5 plus people staying at my home. This individual claiming to be a practicing yogi and very honest ended up having 60 plus people attend his wedding at my home. Not only did I let him check in early, he had the audacity to check out late when I had other people checking in that day. He flat out lied in his contract to air bnb and to me. I had neighbors calling the night of his wedding and I tried contacting him over 5 times that night without a return call. The only time this prick called was the day he was leaving to inform me that he was checking out late. Needless to say I was not happy and informed him that he violated his agreement and to get out. That day I tried calling air bnb and was on hold for over an hour with a continual auto response your call will be answered within 10 minutes. After several phone attempts. I had my assistant email Air bnb and asked for the security deposit, since he violated the terms of his agreement. Air bnbs response was how dare that I ask for the security deposit and they said there were no damages and I wasn't entitled. What a crock of ------, they tried to make me the bad guy out of this horrendous breach of contact. There security clause is just as bad as insurance companies, deny, defame and defraud. I will never use this company again and other home owners in my area are aware of what happened and they discontinued with Air bnb. This company has no scruples or boundaries and there customer service is limited to emails only with no human contact. My recommendation is stay away from this arrogant company, there bottom line is money. And there security deposit is worthless. They, deny, defame and defraud.