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I bid and won five items...
3 of them, after 4 - 5 weeks have been refunded with no communication or explanation. Orders *******, ******* and *******
1 has been in transit since the 26th November, it is now 3rd January! According to the tracking it arrived in the UK on the 6th Dec, but still has not arrived. Order *******
1 was actually delivered, but it did not match the description or photos, had a non UK power plug and actually having seen it I would not have paid £1 for it, let alone the £15 I did. Order *******
I have emailed and posted reviews, but have had no response, and the negative reviews have not appeared on the item listing!
They only seem to post good reviews.
Paul hasn’t received any votes.
Paul hasn’t received any thanks yous.
Paul doesn’t have any fans yet.
Paul isn’t following anybody yet.
Empty.
Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi there,
Thank you for your review.
I was able to review your account and see that a dispute was filed for items not received for Orders: 99090249, 98791727 and 98770934. We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. If you have any questions, please contact our support team here https://tophatter.com/support/new
I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.
After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.
Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Our support team answers every email received. Tophatter offers 24-hr customer support through email. You can send an email to https://tophatter.com/support/new
If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Respectfully,
Angelique