Paid for a sim-free mobile phone and it took 4 weeks for it to arrive - not the 10-14 days quoted. Now the phone has broken within a few months and i has taken them a week to tell me how to return it. Their first response was 'can you find somewhere to get it repaired locally and we can give you $15 store credit?'. Pleasant enough customer service but very innefficient. Do not use if you want your item within a reasonable time and don't care if it breaks and you're without it for a month.