Recently bought 16 items from these people at auctionzip. Was charged $113.00 shipping for two boxes from Las Vegas NV To Pa. Ok seems high. Both boxes arrived with 5 items damaged from very poor packing. These were high end die cast and ceramic Hawthorne Village buildings and figures. After several emails and returning the items to UPS they were found at fault by UPS for bad packing. I never got a refund for one item and only $20.00 refund for shipping when these 5 items filled one box which cost $53.00 of the $113.00 spent. They did refund 4 items but never called emailed me or let me know about the 5 th item. I finally had to do a charge back on our Credit card since they would not return 3 emails sent. I have uploaded 3 of 4 the video's on youtube during unpacking them and seeing the damage while doing so for proof. I heard the items rattling around before I opened them. I would not do business with them again
Hi Paul, thank you for your review. Auctioneers are required to provide contact information when hosting an auction on our platform and you can easily find their contact information by browsing our auctioneers search feature. If you are having issues reaching out to the auctioneer, please contact our bidder support line at (844) 775-4774 for further assistance. We appreciate you feedback on the shipping process. We strive to work with auctioneers to provide reasonable shipping options, but it ultimately depends on their individual business policies. We appreciate your input and will continue to explore ways to improve the shipping experience for our users.