I knew the product had been treated roughly when I opened the box and there here was an explosion of Styrofoam. One piece of wood, with its screws, was ripped from the front panel. I was able to fix this. However, I was not able to fix the many scratches and dents. The worst problem is ugly patches on the front panel where the stain failed to take hold. No decent outfit would have shipped a piece of furniture with that big a problem in its most visible area.