Paula L.

I used the "name your own price" option and bid a bit higher than I wanted to, especially knowing that an added charge of around $12 would be tacked on for tax and fee but I went ahead and did it anyway. The tax and fee is something that is known and it is shown to you before you book it, so there is no complaint there. But the motel I got was a dump and they had the gall to ask for a "resort fee" of $10. They said it was for breakfast, internet etc. The breakfast was a joke... Outrageous! I have heard of resort fees, but not at a one star motel. I called Priceline about this and of course they said that there was nothing they could do about it. Bull! I suggested that they have the hotels add their "resort fee" to the original price and he gave me some song and dance about how that wouldn't be possible. I said it wasn't fair that I should get hit with this. I said, "what if they wanted to charge $100 extra for everything, such as the watching T. V., taking a shower, etc. I'd have to pay it because they know they have me over a barrel. The customer is at their mercy and you don't want to correct this? Don't you care about your customers? The prices for these dumps are getting higher and higher and now with the possible added "fee", I won't be using "name your own price" again. I'm not willing to take that chance. IMO, if I don't use "name your own price", I don't see the point in using Priceline at all really. AirBnB seems to be the better bet.

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