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I have shopped from Ideeli in the past and had a decent experience. However, I recently order 2 suits from Ideeli. One suit was shipped with the jacket only - no skirt. There is no phone # to be found on the website or the web in general. I went onto their chat 4 times and was told I was #1 in the queue but no one ever responds. I sent 2 emails from 2 different email accounts. They did respond to the gmail account and I was told they would look into it and get back to me by 8:00 the next day. Still waiting to get a reply. They have the absolute worst customer service. I can only hope to cancel my credit card charge since they don't seem to care about fixing a problem.
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi paula,
We appreciate that you took the time to provide us with your feedback on SiteJabber. At the time you contacted us we may have been experiencing a high volume of chats and emails and apologize for any delay you may have had. We do not have a phone number listed on our site since we are not a traditional call center. All of our agents work in Live Chat and emails and only our best and most experienced agents are able to call members about their inquires. Having these modes of contact, and not a traditional call center, allows us to cut down on costs and we pass those savings along to our members and keep our prices very low. If you need to speak with an agent over the phone regarding an issue you're always welcome to request that in your email or Live Chat.
In regards to the incomplete suit you received, I'm happy to resolve it for it if you haven't already received either the complete item or your refund for it if the skirt was not available. If this hasn't been resolved please send me a private message with your order information and I'll be happy to make sure it is resolved shortly. Thank you for being an ideeli member.
Best,
Jason Faria
Director, Customer Service