I have bought a lot of rings with matching pendants and earrings. I love how they looked when I received them. After wearing just a few times they are now missing stones. They will do nothing for you if you don't purchase the extra insurance for them. Now I have earrings and pendants but no rings, I have at least four rings missing stones. Ver disappointed! Paula Bewley
Hello Paula, we do apologize about the experience that you have had with us. We can have the items repaired for you, and we do offer a repair service outside of the JewelSafe Warranty. We do apologize about the confusion. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.