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I read some kind of a thing from Hoveround saying Paul we care about you and we care about our customers and they have not done one thing to take care of my chair. I have bad wheels they were telling me they were going to fix that and it was gonna cost me $29 now it's 300 some they're wanting to charge For batteries and the tires that I need for my chair. The batteries went bad in my chair like dead won't take a charge. I had to go buy batteries myself from my from my wheelchair. I'm never ever ever gonna buy anything else from Hoverround and I'm gonna tell all of my friends and everybody I know, don't mess with Hoverround. It's not there they don't take care of you. They don't take care of their business like they say they do.
I will never ever purchase another Hoveround chair. I had problems with my chair from the very beginning. Begin having them take notes then I had a major problem. It wouldn't run more than 15 minutes 20 minutes and then needed charged again. Oh they're gonna take care of it they said well they let the first of the year Come and go and now I have to pay for all the parts and the service. Well that's bull crap I'm never ever ever own another one of these hovercrafts and I won't let anybody in my friends know about them either in fact on Facebook if you want to come see you even more scathing review, Paul Derry
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Paul, thank you for taking the time to share your honest feedback. Our goal is to provide the highest level of customer service. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment.
We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com.