This company just wants to argue, we are still waiting for our order 2 weeks after placing our order and they said its our fault that the delivery company is holding our order hostage and hasn't delivered due to residential charge. I have the receipt that clearly shows from insulation4less own website that I not only selected residential delivery, but I paid the residential delivery fee. They then said that there is no fees for residential delivery on their website, Well then why is it on my receipt from their website? Rather than get to the bottom of the issue and have a civil conversation that could result in a long term customer spending lots of money with their company, insulation4less just keeps sending argumentative emails threating us if we file a charge back they would keep the product and our money, (which we never said we would do, but now we are now seriously considering a civil suit) buyer beware! Shady business practices. After reading many of their other reviews this seems to be a pattern with them. Wish I would have done more research.
Facts:
Order place Sept. 16.
Order Delivered October 1.
Delivery took 11 business days. Our website states LTL shipments normally deliver in 10 business days. Customer had misunderstanding with trucking company and confused them for us. We resolved the issue for them resulting in delivery only one day outside the norm.