Had the same experience as others - within two days of paying for a year's VIP membership my account disappeared. They didn't let me know - even though they had my email. Exact same excuse - they said my ip address was suspect. How can it be - it's just a standard Telstra Internet account.
They asked for my phone number - I think this is an identify fraud scam. I will contact Westpac to get them to refund the credit card charge as there was no service provided
What a bunch of thieves.
Fairfax, you should be ashamed of yourselves.