patricia g.

I made a reservation for a hotel in Orlando on the 19th, money was taken from account and I was told i had to email them my photo id or passport photo and pic of my checkcard showing last 4 digits. This didn't sound right to me so I didn't send it. They said I had 12 hours to send it or reservations would be canceled. Well they put the money back in my account and now on the 23 they took it back out again but website says they cant confirm reservations.So its 4 days before I go and I'm in limbo if I have a room or not. Just want my money back so I can book somewhere else.