Pat L.’s Reviews of MyHeritage & more

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MyHeritage

Genealogy

“Free Trial”

2/14/16

Signed up for a free trial and used password on numerous occasions to access the site. The day before my free trial was due to end, I signed into my account as usual and tried to cancel, but my password was not recognised! I send the "forgotten password" email requestion instructions to change, but nothing was forthcoming. I sent a message to my bank to stop the annual subscription payment (obviously I didn't want an annual membership). Then on the day my trial ended, at 10.20 in the morning, I had an email from MyHeritage thanking me for my subscription, hoping I would be happy! Despite numerous applications for password change instructions and telling them I do not want an annual subscription, there has been no affirmative correspondence, only acknowledgements of my emails!
BEWARE! I am hoping that with continued communication with my bank, my annual subscription will not be withdrawn by MyHeritage.

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Thank you

MyHeritage S. – MyHeritage Rep Over a year old

Dear Pat,

Thank you for your review here on SiteJabber.

Would you be so kind as to contact me from your registered MyHeritage email address to support@myheritage.com. Also place my name in the subject line so that you will be forwarded directly to me and I will assist you with your case.

Thank you for your cooperation and I look forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.