Pat G.

I just had one of those "third time is the charm" experiences with a scarf (product ID *******552). The image was misprinted, because of folds in the fabric. CafePress (being Cafe Press) replaced it. The second one ALSO had the same issue, and in addition, it was printed on the back of the fabric! In replacing the scarf for the third time, CafePress finally "escalated" the issue, which I extrapolate means that they actually addressed the issue with the producer of the scarf. So, it took a while, but they got it right. While it would be better to make sure people who produce items actually have a clue (like folds will cause a misprint of a design, and fabric can have a front and a back that matter), regardless, CafePress ALWAYS makes it right. However, I think that on issues such as this, where the item was misprinted due to improper technique, escalation should occur the FIRST time. The fact that CafePress will keep on sending a new one (and NEVER ask me to spend money returning the defective one) keeps the experience positive.