I have had a relationship with this company for 11 months. Before my most recent 2 orders, I was reasonably happy with them. The last order was flat out cancelled, without an explanation as to why until I complained. But then it was becoming more and more apparent that the order placed BEFORE that one had not shipped. They had printed a label with UPS, but the tracking number states very plainly that UPS never received the package. That was on 8/21! I have tried emailing their 'customer love' department FOUR times and they refuse to even answer me! They stole my money and kept the merchandise I paid for. If you do business with OpenSky, you are taking a HUGE risk. They are deceitful and thieves.