I ordered a letter from Santa for my Grandson. He never received the letter. Called the company 12/26/23. Talked with Maria not sure if it's correct not able to understand but when asked she said yes my name. She said letter was sent out in bulk mail and would receive. Explained the letter from Santa was to be delivered prior to Christmas. She kept repeating it was sent. Mentioned that I would put a complaint with the BBB she stated" GO Ahead ". Order from a more reliable company. Big rip off.