I was on hold for literally an hour and 59 minutes only for the guy to say something when I was taken off hold and when I said 'hello', he hung up. I'm so mad, it's hilarious. It won't let me set up a payment plan on the website which is encouraged so I have to call in to deal with this nonsense. And yes, I added a screenshot of the number and time for proof.You can call that number and see that it is a legit IRS number.I wish I didn't have to give a star..