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I ordered a pair of sandals over a month ago, and they have still not arrived. When I went o the site to get the tracking info, I was unable to pull anything up. Tried to call the customer service number and it said that the voicemail was full. What kind of Cracker Jack operation is this? By the time I get my sandals, if I even get them, they will be out of season. I'm never ordering from this company again.
Pamela B.'s review of RoseWholesale earned 4 Very Helpful votes
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Dear Pamela B.,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please kindly check it and reply, hope we can solve this issue together soon.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Rosewhosale a great place that provides the best possible experience for every one of our customers.
Best Regards
Rosewhosale Customer Service