Oskar L.

I'm a disabled veteran
My apt building was going through extensive renovations and I had to relocate to a nearby hotel.
Five days prior to my relocation. I created a Lyft account, downloaded the app, verified my cell phone and submitted my billing information. Everything seemed fine.

The day of my relocation. I tried to schedule a pick up time and I was told I needed to submit a secondary bank card.
What an a**** move. I was not informed of this not until the last minute and had to scramble for alternative transportation.
Customer service has been completely useless
Their approach is "RTFM"
They just copy & paste instructions instead of providing hands on assistance, correcting the problem while accessing my account.