You are only able to get support through a chat, and the person on the chat is overseas, and since English not being their native language, it is incredibly hard to get them to understand my questions.
So basically they have completely outsourced their support.
The usability of the site is very poor. Whoever designed it does not understand UI development. I have been using it for a couple of years now, but I am currently looking for alternatives. Bill is expensive, clunky, and has really no support.
Thank you for reaching out. We apologize that you had some trouble navigating our website and would be glad to help if you still need assistance. If you would like to provide your email/phone number, we would be happy to contact you. Alternatively, you can go to bill.com and click on Support in the top right corner. Then select The BILL Virtual Assistant in the bottom right of the Help Center page. If the BILL Virtual Assistant does not have an answer to your question, you can chose how you would like to engage. Select Request a callback to speak on the phone if you do not want to go thru chat.