This is one of those companies with shady predatory greedy practices. They asked me if I wanted protection plan for my old phone, I said no thank you, they charged me $40 for it. Even when I said I didn't want it. It took me an hour just to cancel the damn thing that I didn't sign up for in the first place.
The problem is they are too big for anyone to do anything about this.
Read more reviews if you still have doubts.