Olga D.

Some updates to my review:
Eventually Jessica - Customer Service Supervisor (many thanks to her) answered and resolved my issue. Before that 2 or 3 of my messages to customer service were ignored and live chat managers were not able to answer me correctly.
I hope IDEELI will make some changes in their customer service and billing politics.

Hi! The worst Customer Service and my shopping experience ever.

I made an order on May 17,2014 for the amount of 194.98 USD.
Transaction for the order was charged on June 02,2014

Moreover, the company made 2 authorization holds on my credit card dated on 05/17/14,05/20/14. When i wrote to customer service they told me that the holds will be removed in 2-3 days. Some of the holds were released, but for 1 hold i needed to wait for 1 month while my bank cancelled it.
Customer service representative Ed didn't give me any reasonable explanation for these 2(!) unauthorised holds. But they confirmed that the funds were eventually collected on 2d June 2014.

Ok, i thought that i finished with ideeli, but on June 24,2014 my card account was debited with the transaction for the amount of 194.98 USD again! My bank confirmed that the transaction was CHARGED (not blocked).

I again wrote to customer service and i was promised to get an answer next day. But i didn't get any answer at all. They just ignored me.

BUT THEY CHARGED ME 2 times for the one order (and they also did 2 additional pre-authorisation holds) and just disappeared.
I am lucky it wasn't the purchase for $1000, otherwise i will be charged for $2000.

I already called to my bank so they can investigate and cancel this fraud transaction.

And i will escalate my complaint to BBB.org as i am really tired to email complaints to their horrible customer service!

Stay away from purchasing in Ideeli.com