I want an order canceled by the personal shopping dept. but they did not effect what i want even after 4 times i had chat with some agents until i got connected to Teressa. She only said; 'one moment pls' and i said 'ok' then she said 'thank you'.
After some few seconds, she told me the order is now canceled.
She was friendly, polite and calm. I like the way she handle my complaint