Oksana M.

Absolutely horrific experience using this vendor! NEVER, NEVER have anything to do with them. We made a reservation for a ticket 5 days ago, saw that the website gave us flex date and called to cancel reservation within10 to 15 minutes. The customer service rep told us that the cancellation was made, did not give us a confirmation number and assured us that we are good to go and don't need one. The next day when the charge was still on our card we called them again and they confirmed that the flight was cancelled and told us that the refund will get updated in the system within3-6 days. Now 5 days later, my husband has been on the phone with them for 4 hours, they ask us a lot of illegal questions, seemingly give us fake names and tell that our phone call isn't even in their system. Where about 4 pr so people have received from us a screenshot of a call, time, duration made to their company the night we made a cancellation. What a terrible business!