Ofer N.

I used the airbnb website to find rental properties for my family vacation. We found several properties and tried to book them. Turns out that you have to wait up to 24 hours for the owner to respond, and in the meantime you wait and don't know if the owner will accept your proposal or not. Some of the owners declined, some of them did not respond at all, and one of them even accepted and later declined. In the latter case my credit card was charged. They sent me an email "asking" if I want a 10% discount on the next reservation, or if I want a refund. I did not notice that an action is required from my side. Only when I reviewed my credit card charges and saw the charge, I contacted airbnb who explained I have to "request" the refund in order to receive it. I got very angry. What if I did not notice the charge on my credit card? Maybe I was never going to get my money back. In short, I don't recommend using this website. Better use other website where you can make immediate booking and not wait until owners respond, let alone take your money before the reservation materializes.