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My son wanted these taillights
HI
In response to Jeannie's email I to received a defective MP4 player that does not work. Took almost 1 month to receive and when I did the click wheel does not work. The only email response I get from epacific is from Sam stating the player will be arriving shortly. Well no kidding it arrived and I was writing to Sam asking how can I return the dam thing.
I will write to corporate asking for full refund on the product, shipping charge of $5 and my cost to ship the defective item back to them.
Good luck w/ this company.
Obama
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Hello Obama G,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B