nydia c.

Easy to order

I just ordered your productPC Cleaner Pro, because I am having problems with my PC and my first impression of their customer service was the worst experience of my life. I waited more than 15 minutes to have a representative answer and never apologize for the hold time. I quickly told her I was having trouble with the software key not registering properly, where your agent replied " you obviously didn't enter it correctly" with out asking exactly what I had done. She was very unprofessional and condesending when speaking to me. She spoke to me as if I was a child giving me orders, instead of requesting me to follow specific steps. This person obviously does not value her job or the customers. I cancelled the service and requested a refund. I want nothing to do with this company. Its down the the basics common ettiquette and customer service goes a long way. They responded regarding my refund request and not once did anyone apologize for the rude behavior I experienced. All I can say is Karma, you will get it back!