nubia b.

I booked with this site just once and I will never go near them again. They took the booking and sent an itinerary so I thought it was done. Then 2 days before travel they say ticket is not issued because of security check on credit card. My bank confirmed card was fine and they had not stopped payment. Cheapoair were anything but transparent about the cause. Eventually after about 2 hours on phone to USA it was sorted - then they said they could not provide the original itinerary so another 2 hours on the phone to get an itinerary that worked. Then they took payment twice. Yes double paid. Then they didnt issue the ticket even though they told me they had so passenger arrived at checkin to find there was no ticket. Another hour on phone and suddenly ticket appears on checkin system. I really don't need that kind of stress. Terrible experience. Competent people but its an Indian call centre so they work off scripts and there is no discretion or decision making. Terrible company.