New egg seems to be merging the worst parts of craigslist and ebay and calling the "marketplace". I ordered 4 LED strips and 2 USB headers. All the items were under the "first from asia" seller this, it turns out, seems to be an umbrella term for the worst sellers in china and Hong Kong. Just to be clear I deal with Cinese factories on a weekly basis and have great relationships with them. I KNOW HOW LONG STUFF TAKES TO GET FROM CHINA. It DOES NOT take 45 $#*!ing days. I was lied to by the LED sellers saying the items weren't in stock, then magically they were (after being told it would take 3 weeks to restock) they then said they had posted the two colours individually. When newegg FINALLY stepped in and refunded my money I received what can only be described as a begging letter asking me to return one of the colours of led strips... so what happened to the others they SWORE they posted... they didn't post them AT ALL. I refused to go out of my way to return $15 woirth of LED strips only to be asked to pay them via paypal... I $#*! you not. Again i refused... and this is the kicker... I received a message from GOOGLE that the email account i have associated with newegg had an unsucsussful attmpt to log into my account from/... you guessed it CHINA. I contacted Newegg explaining all this in detail only to be told they hadn't received any mail account hack attempts from other users so i should ignore google... IGNORE GOOGLE TELLING ME MY ACCOUNT WAS BEING HACKED! Not only does this idea hinge on other people's experinces which are UTTERLY IRRELEVANT they told, not suggested or perhaps, but TOLD to IGNORE a HACK ATTEMPT. Are you $#*!ing kidding me? I am DONE with newegg. Ordered the exact same items from amazon, arrived 4 days later without a peep. NEWEGG HAS LOST THE $#*!ING PLOT
Hello No,
Thank you for bringing this to our attention. I am terribly sorry to hear about your experience with our Marketplace seller and how our agent dismissed the issue with the email. We find both actions unacceptable and really would like to investigate this further with your assistance. Would you please contact us at wecare@newegg.com with further details on both these issues? Thank you and we look forward to hearing from you!
Newegg Support - William