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I booked an apartment with no reviews and immediately received a request, by email, to pay 30% up front by wire transfer. At no time was it stated that a wire transfer was required. I reported this to booking.com as possible fraud but they actually insist that I make a wire transfer or pay a cancellation fee. It's disgusting that they are promoting what is very likely fraud especially considering that they will not reimburse anything if I get ripped off.
It would be fine if I agreed to this when booking, but nothing about a wire transfer was stated in the listing. I'm really astonished that booking.com is trying to bully me into wiring hundreds of Euros to a no-review apartment based on a fraudulent listing.
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Hi there,
I'm sorry to hear you feel this way. Please note that the deposit/payment information is included on the booking page and throughout the booking process. If you'd like me to look into it could you please provide me with your booking number?
Regards, Mac
Booking.com Customer Service Team