Norm P.

VRBO has become an unfriendly site to both owners and renters. It now lowers the viewing ranking for properties that dont use VRBO for renters payments and reservations. I have an arrangement with a rental/property manager that requires renters' payments go through that company. I have found my renters are happy to (1) make payments to an established company that is local to their rental and (2) have a local company they can turn to if problems arise. The service I provide to renters is superior to what they would get if I routed payments through VRBO, yet VRBO bumps me down the viewing list because I choose to provide better service to renters. If VRBO wants to make money from online payments by renters, it should just say so and charge owners who dont choose the VRBO payments a premium. But discriminating against my property for the renter-friendly choice I make is ridiculous and an anti-competitive business tactic. LG