Noreen O.

I still have not received my order although they say it will be delivered today, but I have received a call just today telling me that I need to pay an additional $57.58 for customs and taxes. I had assumed that these were taken care of at time of processing, that it should have been included in my overall charges. I don't know if I will be ordering from this company again, unless the quality is superb!

**Update... so disappointed with the product. The squares in the duvet cover do not cover the whole duvet as seen in the picture, would that be considered false advertising? The materiel seems to be fine, but the design is not what I thought it was going to be. This duvet set cost me over $240 Canadian, and is so not worth it!
***Update #2... heard back from the company and they are willing to refund some of my money due to the fact that I was so disappointed and they are willing to refund 50% of the additional charges! If they do this, I would be willing to redo this review of this company!
***Update #3 they have indeed refunded what they said they were willing to and in a very timely manner. Their costumer services does seem to be superb, just wish they would update their picture with a more accurate one.

So far, I have had a couple of responses from this company. After I ordered, I realized that I should have checked their national holidays... I placed an order the night before their week long holiday so that added to my wait time. What we need to realize is, this company is based in China, and when they say "business day" they mean Monday-Friday, whereas us here in North America somehow expect Saturday as a business day. I am assuming that my order will arrive sometime toward the end of this month. I will respond to let you know when it does actually arrive. So far I am somewhat pleased with the customer service from this company.
*UPDATE I have finally received all of my order. I ordered O/S shirts knowing that in China clothing is made on the small scale and was very happy with the clothing considering the price, except the lingerie, that was EXTREMELY small make. All the clothing came about two weeks after ordering. The watches came just yesterday; little over a month after placing my order. I am very pleased with the watches and the shirts that I ordered... might consider ordering from them again.^^UPDATE 2 the watches did not last beyond a week, with all of them having the battery replaced. I also developed a rash on my arm where they touched my skin. Should have known not to order them as I do have sensitive skin.