Noname r.

I purchased a popcorn popper from bonton.com. After receiving the product, I went to use it. It worked great for about 20 seconds when the machine started making a loud noise as if something inside broke. I instantly got online to the customer service who was more than happy to send out a "new" one. I received that today and to say that I am dissapointed is an understatement. The box was previously opened and re-tapped shut again. They sent me a used/ possibly refurbished machine! (Remind you, I bought a new one, not a rederbished or used) the inside of the popper had not been cleaned out and looked used. So I went back to the email with the same customer service representitve to see if I can get a new one instead of a used. To that she said "we apologize but we are only able to resend an item 1X per order". It seems that would be the perfect thing to say to not take responsibility for what happened. I am very disappointed in my purchase and would not recommend purchasing from them in the future.